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Enhancing the Patient Experience
For the past 25 years, healthcare facilities have been evolving away from the harsh, cold, nondescript institutions of the 1950s, ’60s, and ’70s, where patients were treated as widgets on an assembly line rather than as individuals. The focus was on sterility, process, and efficiency, with little thought given as to how the patient perceived the experience. In contrast, today’s ...(More)
1/2/2008
Small Perks Make Big Difference to Patients; Surgery Centers Experiment with Amenities
Going “under the knife” is not ideal, and even benign medical procedures can be unpleasant. The experience, however, may be improved dramatically through a combination of small gestures that don’t have to cost much.A modest gift basket, healthy snacks, comfortable slippers, popsicles for pediatric patients, a post-surgery phone call of well wishes — the sky is the limit.At Fairway Medical ...(More)
1/2/2008
Adding Ancillary Services: A Checklist to Get Started
Sometimes, a little can go a long way, and in today’s challenging business environment, a little extra for the bottom line is the right way.For an ambulatory surgery center (ASC), any number of minute additions can enhance the service provided to patients. If a center can cater to the average multi-tasker, then it will be centered for success. Luckily too, ...(More)
1/2/2008
Young Surgery Center Management Company Experiences Fast Growth in First Six Months
Most people avoid problems.Mike Lipomi, MSHA, president of RMC MedStone Capital, looks for them, at least in part of his business. He and his colleagues take on troubled centers that have potential, then they turn them around. The team also acquires well-performing centers, transforms surgery centers into hospitals, and launches de novo operations.RMC Medstone Capital is only running four centers ...(More)
11/15/2007
ASC Association Update
The California Ambulatory Surgery Association (CASA) came together in September to celebrate their 20th anniversary. CASA’s annual conference, which was held at the historic Hotel del Coronado in San Diego, was the perfect venue to celebrate the past and look toward the future. The meeting hit record registration with more than 230 attendees.The celebration kicked off with an evening gathering ...(More)
11/15/2007
Product Locator
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11/15/2007
2007 Was Quite a Year for the ASC Industry
What an active, interesting year it has been for the ambulatory surgery industry! There were few surprises among the list of developments in 2007, as anyone who has practiced in the field in the last decade has witnessed first-hand the trends leading up to where we are today. As 2007 comes to a close, here’s a look back at some ...(More)
11/15/2007
A Q&A with Kathy Bryant
today’s surgicenter checked in with Kathy Bryant, president of FASA, for her take on hot topics such as the recently announced merger between FASA and the American Association of Ambulatory Surgery Centers (AAASC), as well as the much talked-about payment system final rule from CMS.Q: How will the merger between FASA and AAASC — and the creation of the new ...(More)
11/15/2007
Why Empower Physician Leaders About the Business of Healthcare?
Why should we care about empowering physician leaders concerning the business of healthcare? Can physician leaders rely primarily on their clinical skills? Do physician leaders need to understand the business and management issues in the healthcare industry? Is this need for knowledge about the business of healthcare particularly potent for entrepreneurial physician leaders in immediate care and outpatient delivery modes?When ...(More)
11/15/2007
CONFERENCE WRAP-UP
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11/15/2007
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